Pricing

Priced per room.Unlimited people.

Four tiers, every number on the page — including the Enterprise floor. Generous AI allowance with a hard ceiling you control.

The typical 100-room independent pays roughly $80 to $130 per room, per month for the stitched stack — a PMS, a messaging tool, a per-seat accounting platform, an F&B back office, a BI overlay, and the integration tax that holds it together. HotelOS replaces most of that on one bill, with unlimited operator seats.

Book a pricing call See the four tiers

The four tiers

One platform,
four commercial postures.

A 100-room independent typically pays $80–$130 per room, per month across six tools. HotelOS replaces or absorbs five of them on one bill. The four tiers below are the commercial shape — the row-by-row math is further down if you want it.

Tier 00 · Studio

Studiofor the small independent.

$25 per room, per month

Minimum $850/month. 30 to 60 rooms. Annual contract.

The right operating layer for a boutique independent without a controller or a back office. Assisted onboarding, with implementation scope and fees confirmed in writing.

Desk and Flow on a single property
Unlimited operator and viewer users
30 HotelOS Actions per room, per month
Standard Article 28 DPA · US, EU or APAC residency
Community support · assisted onboarding
Annual contract · 60-day data return

Talk to us about Studio

Tier 01 · Property

Propertyfor one independent property.

$20 per room, per month

Replaces $80–$130 / room of stitched tooling on most 100-room independents.

Billed annually or quarterly. Implementation fixed-fee on go-live.

Desk and Flow for a single property, with Clarity financial views activated after property-specific acceptance. Calm Kitchen is a separate engagement.

Desk and Flow; Clarity subject to financial acceptance
Unlimited operator users · 5 external/auditor seats included
150 HotelOS Actions per room, per month
Integration to your PMS, POS and accounting system
Implementation $13,000 – $24,000 fixed-fee, paid on go-live (T&E included)
Email support · same-business-day response

Talk to us about Property

Tier 02 · Group

Groupfor portfolios of 2 to 10.

$16 per room (5+) · $14 per room (10+)

Per month, billed annually. 24-month term.

Multi-property governance with Command. Brand-level policy with property-level overrides. Owner reporting and consolidated finance are enabled as canonical mappings are certified.

Everything in Property, across every property
Command: forecasting, identity, approvals, integration governance
Consolidated owner pack · USALI-mapped chart of accounts
200 HotelOS Actions per room, pooled across the portfolio
SSO via Okta, Microsoft Entra or Google Workspace
Dedicated customer engineer · monthly operating review

Talk to us about Group

Tier 03 · Enterprise

Enterprisefor management companies and brands.

From $220,000 annual contract

Bespoke per portfolio. Built around your audit, brand and ownership structure.

For management companies, regional brands and family offices running 10+ properties under a governed operating model.

Everything in Group at portfolio scale
Brand-level templates · property-level autonomy
BYOK / HYOK key management · single-tenant option available
Procurement (Coupa, Concur) and GL of record (NetSuite, Sage Intacct, Sun Systems)
Custom DPA · enhanced SLA · named TAM and security partner
On-site enablement at each property opening

Talk to us about Enterprise

AI usage, in plain language

HotelOS Actions —
generous allowance, hard ceiling.

HotelOS is AI-native. Every tier includes a monthly allowance of Actions — discrete pieces of work the platform does on your behalf. Spend over the allowance is billed by usage; spend under your hard ceiling is your guarantee against surprise.

What counts as one Action

A guest reply drafted, a sentiment scored, a forecast run, a custom dashboard answered, a recovery routed, a menu re-costed. One completed piece of AI work — one Action.

What's included

30 Actions per room on Studio, 150 on Property, 200 on Group (pooled across the portfolio), 300+ on Enterprise. The Property allowance covers ~92% of properties at standard usage — there is real headroom by design.

Overage, if you go past

$14 per 1,000 Actions for the first band, dropping to $10 then $8 as you scale. We email at 75% and 90%. We never silently switch you to a cheaper model on a guest reply.

The hard ceiling you control

Set a monthly maximum in Command. We default to 2× your base subscription. When the projected month is on track to cross it, non-essential AI throttles first — overnight summaries, scenario planning — and guest-facing surfaces stay running.

Roughly the cost of two tools you already pay for

The stitched stack
at a 100-room independent.

What a typical 100-room independent property pays today, in monthly USD. Real ranges from real vendors at the price points we have observed. HotelOS replaces or augments the rows we have noted — your PMS, POS, and bank stay in place.

Layer	Stitched stack (monthly USD)	HotelOS
PMS (Mews, Cloudbeds, Opera)	$1,550 – $2,650	Stays in place — HotelOS integrates
Guest messaging (Duve, HiJiffy, Canary)	$650 – $1,200	Replaced by Desk
Housekeeping / maintenance (HotSOS, Knowcross, Quore)	$650 – $1,650	Replaced by Flow
F&B back office (Apicbase, MarketMan, Adaco)	$650 – $2,200	Keep your existing system; Calm Kitchen is separate
Reporting / BI overlay (Otelier, ProfitSword, HotStats)	$450 – $1,300	Replaced by Clarity
Mobile / guest app (Operto, Akia)	$550 – $1,300	Guest app replacement is outside the core offer
Integration tax (iPaaS, middleware, retainers)	$450 – $1,300	Folded into the platform
Total per property, per month	$8,300 – $13,200	$2,000 + AI overage

Property tier · 100-room property · $20/room. Mid-stack ranges from published list prices observed in 2026. Your number on the call.

Included on every tier

The non-negotiables,
without an upsell.

Append-only audit log, exportable for your auditor
Sub-processor list with 30-day change notification
Status page and an honest postmortem habit
Data export in CSV and Parquet, any time, no fee
Cancellation in writing, with a 60-day data return window

Pricing questions

The questions
every call starts with.

How do HotelOS Actions work?

Every tier includes a monthly allowance of HotelOS Actions — each completed reply, draft, forecast, dashboard answer or recovery routing counts as one. Property tier includes 150 Actions per room, per month — typically more than a busy resort uses. If you exceed the allowance, overage starts at $14 per 1,000 Actions and drops as you scale. We email you at 75% and 90%. The platform defaults to a hard ceiling of 2× your base subscription; you can lower or raise it from Command. Guest-recovery workflows never pause for usage.

Is this priced per room, per user, or per module?

Per room, per month. Operator users are unlimited within a property — your front office, housekeeping, F&B and finance teams are all included. External seats (auditors, bookkeepers) are 5 included per property, additional at $45/seat/month. Calm Kitchen is a separate engagement with its own scope, terms and venue acceptance.

What does implementation actually cost?

We publish the range, fixed-fee, payable on go-live — not at contract signature. Studio is $4,500 flat (assisted onboarding). Property is $13,000 to $24,000 scaled by room count and integration complexity. Group is $33,000 to $90,000. Enterprise is bespoke. Travel and expenses are included; no T&E line items. The fixed-fee is the number on the contract.

What contract length do you require?

Studio and Property tiers are annual. Group and Enterprise are typically 24 months with a published price-protection cap of 7% per renewal. We do not impose minimum commitments on rooms — your invoice scales as you grow or contract. Seasonal pause is available for off-season properties at no charge.

Can my CFO set a hard maximum on the monthly bill?

Yes — from Command, in writing on the contract. The default ceiling is 2× your base subscription. When projected usage is on track to cross it, the platform throttles non-essential AI first (overnight summaries, scenario planning, suggestion features) while keeping guest-facing surfaces — sentiment scoring, recovery routing, reply drafting — running. A hard block is available; the toggle is explicit because the operational consequence is real.

What happens to our data if we leave?

You get a full export in CSV and Parquet — every guest record, every ticket, every GL line, every audit event — within 60 days of cancellation, at no additional fee. We do not hold data hostage and that is in writing. Stripe credit notes for any unconsumed annual prepayment.

Pricing without theatre

We will quote you on the second call.

Bring your room count, your PMS and your accounting system. We bring a fixed number, the implementation fee in writing, and an exit clause that says you keep your data in Parquet. No leverage games.

Book a pricing call Read the trust page