Book walkthrough
Back to the operating layer

Governance & oversight

Commandthe policy spine.

Sophisticated forecasting, identity, integrations, approvals and audit — the strategic layer that decides what is possible, who can act on it, and under which rules.

Command is the brain of the group. Portfolio-level demand forecasting and scenario planning sit alongside identity, policy, integrations and compliance posture. Brand defines the rules once and the properties inherit them. Owners and operators see what is possible across the portfolio before the decision is made — and the audit trail writes itself behind every decision.

Request a Command demoSee the capabilities

In the suite

Command as it lives in the platform.

The surface your front office, controller, or chef actually opens. Same context, same data, same governance — wherever they sit in the property.

Command interface preview

What it does

Built around how
the work actually moves.

Capability 01

Sophisticated forecasting and scenario planning

Portfolio-level demand forecasting fed by booking pace, comp-set behaviour, event calendars, weather and macro signals. Scenario planning lets owners model the impact of a brand decision — a closure, a refurb, a pricing shift, a brand conversion — before the spreadsheet starts. Property-level rollups stay decomposable to the source.

  • Pace + comp set + events + weather demand model
  • Group rollup with property-level decomposition
  • Scenario planning: rate, occupancy, labour, capex, refurb
  • Confidence intervals and variance tracking against actuals
Capability 02

Identity, access and policy

SAML/OIDC against Okta, Microsoft Entra or Google Workspace. SCIM provisioning. Role-based access scoped to property, brand or folio. Approval chains for comps, refunds, rate overrides, OT, supplier changes and capex — all configurable, versioned and inheritable from brand down to property.

  • SSO via Okta, Entra, Google · SCIM provisioning
  • RBAC scoped to property, brand and folio
  • Approval chains by amount, type, property and tier
  • Policy engine with versioning and brand-to-property inheritance
Capability 03

Integration hub

The PMS, POS, accounting, HR and bank integrations live in Command — owned, monitored and rotatable from one surface. When a partner ships a breaking change, you see it once, not in twelve property tickets.

  • One integration catalogue across all surfaces
  • Credential rotation and webhook monitoring
  • Health checks with per-integration SLO
  • Change-aware: partner releases surface as alerts
Capability 04

Compliance posture and audit

Immutable, exportable audit logs across every surface. Sub-processor changes surface to customers first. SOC 2, PCI DSS and GDPR posture as a dashboard — the annual audit prep that used to take a week becomes a query.

  • Append-only, cryptographically chained audit log
  • SOC 2 / PCI / GDPR posture dashboards
  • Sub-processor changes notified ahead of go-live
  • DPA, MSA and policy library in one searchable place

How it works

From signal
to outcome.

Every Command workflow begins as a real event in the property — and arrives in the records with its context already attached.

  1. 01

    Forecast

    The group-level demand model pulls booking pace, comp set, events and weather; scenarios price out before they are committed.

  2. 02

    Define

    Brand-level policy is written once: who can act, on what, at what threshold, with whose approval.

  3. 03

    Inherit

    Properties inherit brand policy and forecasts; property-level overrides are explicit, named and audited.

  4. 04

    Audit

    The audit log answers the question — who did what, when, with which approval, under which policy version.

Plays well with

Sits inside
the stack you already run.

  • Okta
  • Microsoft Entra
  • Google Workspace
  • BambooHR
  • Workday
  • Gusto
  • Mews
  • Cloudbeds
  • Opera Cloud
  • NetSuite
  • Sage Intacct
  • QuickBooks Online
  • Plaid

What changes

The operating reality,
shifted by a degree.

01

Forecasts you can plan against

Portfolio-level demand, scenario-tested before the rate decision — not a guess after the comp set moves.

02

Approvals that fire inline

Comps, refunds and overrides routed through policy — not chased over WhatsApp.

03

An audit pack that writes itself

Immutable logs, sub-processor changes, policy versions — surfaced as a dashboard, exported on request.

Bring Command into the operating layer

Govern the group without governing every keystroke.

Forecast the portfolio, write the operating rules once, let the platform enforce them everywhere, and let the audit pack write itself in the background.

Talk to us about CommandBack to HotelOS