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Owners, GMs & governance

Commandone queue for the calls that matter.

Decisions from every app in one place, owner-level approvals, an assistant that works across the whole suite, and owner updates that draft themselves.

Try CommandSee the capabilities

Command is where the GM and the owner start the day: what needs attention, what the apps and Nexus are proposing, and who needs to sign off. It is also where the group manages its properties, people, AI agents and connections.

What it does

Built around how
the work actually moves.

Capability 01

One queue for every decision

The Action Center collects decisions, approvals and exceptions from Desk, Flow and Calm Kitchen. High-risk items need an owner's approval, and nobody can approve a request they proposed themselves.

  • Decisions, approvals, exceptions and resolved items in one place
  • Multi-step approval chains with maker-checker
  • Owner approval for high-risk actions
  • “Why this recommendation” on suggestions
Capability 02

Today, across the property or the group

Command's Today page shows what needs attention, arrivals, departures, in-house guests, occupancy and revenue this month, with a 14-day look ahead.

  • “N things need attention today”, ranked
  • Executive summary and operating snapshot
  • A 14-day look ahead
  • All properties or one, with the same view
Capability 03

Nexus across the whole suite

Ask where occupancy will be softest in the next 30 days, which arrivals need attention, or how yesterday went across every property. Metric answers show how they were verified. Recommended moves can be added to your plan.

  • Cross-app answers with charts and metric cards
  • “How this was verified” on metric answers
  • Recommended moves you add to a plan, or dismiss
  • Recurring reports set up from chat, confirmed by you
Capability 04

Owner updates, agents and access

Owner updates start as a first draft built from occupancy, revenue and payroll figures that you edit and send. AI agents can be switched on or paused one by one. One sign-in covers every app, with MFA and passkeys.

  • Owner updates drafted from the figures, sent by you
  • AI agents you activate, pause and scope by role
  • One sign-in for the suite, with MFA and passkeys
  • Audit log export for Command's own actions

In the suite

Command as it runs today.

A faithful recreation of the screen your team opens, shown with fictional data. Same context, same data and the same Nexus as every other surface.

Command interface

How it works

From first signal
to a settled outcome.

Every Command workflow starts from something real in the property, and every step keeps a person in charge of what reaches a guest, the books or the PMS.

  1. 01

    Surface

    Apps and Nexus raise decisions and exceptions into one Action Center.

  2. 02

    Explain

    Each item says what is proposed, why, and what happens if you approve it.

  3. 03

    Approve

    The right person approves, with owner sign-off where the risk is high. Nobody approves their own request.

  4. 04

    Record

    The decision, the approver and the note stay on record, and resolved items show what they were worth.

Scope agreed in writing

Know what you are signing up for.

Confirm features, integration scope and support in your order form before relying on them for operations.

Subject to assessment

Plan your
connected workflows.

Availability is confirmed in writing for your property. Provider permissions, technical validation and any required approvals must be in place before activation. A request does not guarantee delivery.

  • Property management
  • Accounting & finance
  • Guest inbox

What changes

The same property,
on a calmer shift.

01

No more approvals by chat

Reorders, operational decisions and exceptions arrive in one queue with the context attached, not in a thread you have to scroll.

02

One assistant, every app

The same Nexus and the same history, whether you ask from Command, Desk, Flow, Clarity, Calm Kitchen or HotelOS Go.

03

Owner updates in minutes

A first draft from the actual figures, in your voice, ready to edit and send.

Bring Command into the operating layer

Govern the property without chasing anyone.

Let the apps and Nexus prepare the work, and keep the decisions where they belong: with the GM and the owner, in one place, on record.

Talk to us about CommandBack to HotelOS