Housekeeping & service

Flowthe choreography of the house.

Housekeeping, maintenance and service recovery on one live board — with the next action assigned before the radio call goes out.

Flow turns the day's arrivals, departures, stayovers and incidents into a routed plan. Housekeepers see their boards, engineers see their queue, the duty manager sees the whole house. Tickets carry photos, location and the guest context that justifies a recovery — not just a room number and a complaint.

Request a Flow demo See the capabilities

In the suite

Flow as it lives in the platform.

The surface your front office, controller, or chef actually opens. Same context, same data, same governance — wherever they sit in the property.

What it does

Built around how
the work actually moves.

Capability 01

Live room board

Every room and every status — clean, dirty, inspected, OOO, OOS, occupied — on one board that updates as the floor moves. Predictive scheduling forecasts cleaning windows from stay length, room type and guest profile.

Real-time status by room, floor, wing and zone
ML-predicted cleaning windows from history and profile
Auto-rebalances when arrivals shift or rooms strip late
Guest preferences (turn-down, allergens, pillow) carried into the ticket

Capability 02

Maintenance ticketing routed by skill

A guest report, a corridor inspection or a sensor reading becomes a ticket routed to the right engineer by skill, zone and shift. Photo evidence, location and parts list travel with the ticket all the way to sign-off.

Skill-based routing across HVAC, electrical, plumbing, AV
Photo and voice-to-text evidence captured on phone
Parts and labour logged for asset-level cost history
SLAs with breach alerts and second-line escalation

Capability 03

Service recovery with cost ceilings

When Desk flags a sentiment risk or a guest opens a complaint, Flow suggests a recovery playbook with a cost ceiling already approved in Command. The amenity, the comp, the follow-up — all logged, attributed and visible to finance.

Recovery playbooks tied to incident type and guest tier
Pre-approved cost ceilings with manager override
Comp and amenity inventory drawn down automatically
Outcome posted back to Desk thread and Clarity GL

Capability 04

Inspector workflow and shift huddles

Supervisors sign off on rooms before they release; lost and found is tied to room and date; AM and PM huddle briefings are produced from the night's events. The shift starts with a written story, not a stand-up scramble.

Inspector queue with sign-off and rework loop
Lost & found tied to room, guest and date
Auto-generated AM/PM shift briefing
Daily VIP arrival sheet pushed to relevant teams

How it works

From signal
to outcome.

Every Flow workflow begins as a real event in the property — and arrives in the records with its context already attached.

01
Sense
A guest message, a stripped room, a sensor reading, an inspection note — captured from the surface where it happens.
02
Route
The ticket is created with skill, zone, severity and guest context; the right person on the right shift sees it.
03
Act
Evidence, parts and time are logged on the phone; recovery cost draws from a Command-approved ceiling.
04
Close
Inspector signs off, Desk thread updates, Clarity sees the cost and the guest sees the outcome.

Plays well with

Sits inside
the stack you already run.

Mews
Cloudbeds
Opera Cloud
Apaleo
HotSOS
Knowcross
Quore
Salto KS
Assa Abloy
Operto
ALICE
IoT room sensors

What changes

The operating reality,
shifted by a degree.

Calmer mornings

The shift starts with a written board, not a scramble — housekeeping, engineering and front office on the same plan.

Faster fixes

Tickets routed by skill and zone close measurably faster, with the evidence already captured for finance.

Recovery before review

Service recovery happens while the guest is still on property — not in the survey response a week later.

Bring Flow into the operating layer

Run the house as one moving choreography.

Stop running housekeeping in a spreadsheet, maintenance in a notebook and recovery in WhatsApp. Bring the choreography onto one operating surface — with the cost and the context already attached.

Talk to us about Flow Back to HotelOS