The operating layer for independent hotels

HotelOS run the property as one.

Sits above your PMS — connects Mews, Cloudbeds, Opera and your finance system into a single operating surface for front office, housekeeping, F&B and finance.

Built for independent luxury and lifestyle properties. Every guest signal, every shift task, every line on the P&L stays connected as the day unfolds — so nothing important arrives late.

Book a 20-min walkthrough See the 6 surfaces

20 minutes · on your stack · a founder replies within one business day

DeskMessages, inquiries, and handoffs that never lose the guest, the room, or the next move.

The six surfaces

One operating layer,
read by every role.

Guests checking in at a hotel front desk

DeskWhere guest signal begins.

Messages, inquiries, and handoffs that never lose the guest, the room, or the next move.

Front office sees the whole conversation — the booking, the preferences, the prior stay, the open requests — without leaving the thread.

Explore Desk

FlowService in motion.

Housekeeping, maintenance, and recovery moving as owned work, not chatter.

Dirty rooms, turn-downs, requests, shift activity, and recovery gestures live as visible tasks with ownership — not scattered across radios and chats.

Explore Flow

Financial charts and reports reviewed at a desk

ClarityThe numbers, in context.

Finance operations that see the operation behind every figure.

Reconciliation, forecasting, and reporting receive the lived operational context — the recoveries, the comps, the supplier moves — that shapes the P&L.

Explore Clarity

Hotel leadership team in a working meeting

CommandGovernance without friction.

Identity, integrations, approvals, and policy sitting above the property as one governed layer.

Owners and operators set the rules — who acts, what is approved, when escalation triggers — and the floor stays calm because the rails are already there.

Explore Command

Calm KitchenYour F&B stack, or ours.

Bring your existing F&B tool, or use our AI-native implementation — either way, the kitchen joins the operating layer.

Connect Apicbase, MarketMan, MarginEdge or Adaco and we reconcile their data into Clarity. Or run our native module — recipe-costed menus, par-driven procurement, BEO costing and wastage attributed to the shift — built around how your kitchen actually moves.

Explore Calm Kitchen

Front-of-house staff taking an order on a device

On handGuests and staff, in pocket.

Guest self-service and staff execution carrying the same context, wherever they are.

A steward by a doorway, a guest at the pool, an engineer at a riser — same platform, same context, no separate world for mobile.

Explore On hand

The point

Hotels do not need
another isolated tool.
They need a shared layer.

Your PMS, your messaging app, your housekeeping board, your accounting export — each one tells a partial story. The cost of stitching them together is paid every shift, in attention your team owes the guest. HotelOS holds the whole story in one place, so the work moves with its context already attached.

Why operators choose us

Built by people who have
closed the books and worked the floor.

Operator-built, not retrofitted.

Designed in working hotels with GMs, controllers, and chefs at the table — not abstracted from a software roadmap.

One context, every role.

The same incident a steward resolves at the door reaches the controller's reconciliation already attributed. No re-keying, no second source.

Quiet on the floor, calm in back office.

Policy, approvals, and identity sit above the property as one governed layer. The team feels fewer tools, not more.

How it works

Signals travel
with their context.

A guest complaint, a turn-down delay, a supplier price change, a flag in the close — none of these belong in a chain of messages. HotelOS turns each one into owned work with a name on it, and keeps the outcome visible all the way back to ownership.

Signal

A guest message, a stripped room, a supplier note, an exception in the close — captured where it happens, with everything around it.

Route

Policy decides who owns it and hands them the history, the room, the guest, and the cost already in view.

Resolve

The action lands with the full story attached — and the result reaches finance and ownership without anyone forwarding an email.

While it is fresh

Twenty minutes, on your own stack.

Your PMS, your shift pattern, your questions first — not a generic deck.

Book a 20-min walkthrough See pricing first

What changes

See the business
the way it actually works.

Demand, service pressure, recovery gestures, procurement, payroll, and ownership review all move each other every day. HotelOS is shaped around that loop — so decisions arrive with the operating reality already in the frame.

The silos quiet down.

Guest messages, shift work, kitchen cost, finance, and ownership review stop living in separate rooms with separate truths.

The lag closes.

A revenue swing, a service breakdown, a cost exposure — they surface while the shift can still act on them, not in next month's report.

Every action ties to an outcome.

Pricing moves, staffing changes, comps, and supplier swaps trace through to the line on the P&L — and the guest review that followed.

One version of the truth.

Owner, GM, controller, front office, housekeeping, and F&B finally read from the same operational state — at the same moment.

See it on a property like yours

The quiet intelligence
behind exceptional stays.

A 20-minute walkthrough on your stack and your shift pattern — guest messaging, housekeeping flow, finance close, governance. Bring your GM, your controller, or both. Leave a name and an email; a founder takes it from there.

[email protected] · reply within one business dayPrivate beta · a few seats open this season